Refund Policy

Occasionally for reasons usually beyond our control our deliveries can arrive late or damaged. If this is the case you are entitled to the following refunds :-

Late Delivery

All delayed items must be reported within two working days of your requested arrival date for us to take any action.

If for any reason a delivery attempt has not been made on your chosen date and time slot you are entitled to a refund for the cost of delivery only, not a full refund. If when you placed your order there was no additional delivery cost associated with your order we will still refund £5 to you as a token gesture for the inconvenience caused. No other refunds are given for late deliveries.

If due to the late arrival the goods are less than satisfactory we will always offer a suitable re-delivery. If this is unacceptable a partial or full credit note will be offered on a case by case basis.

In our Terms & Conditions there are several regions listed that require up to two days to deliver to. We will not offer refunds for late deliveries to these areas.

Damaged or Missing Items

All damaged or missing items must be reported to us within two working days of your order arriving for us to take any action.

If an item is missing from your order or damaged we will offer a replacement at no extra cost. If this is unacceptable a partial credit note or proportional refund will be offered on a case by case basis.

Left Safe Issues

All issues relating to orders being left safe or with a neighbour must be reported to us within two working days of the requested arrival date for us to take any action.

If your order can not be found a full investigation will be launched to determine exactly where it was left, if after providing more details the order is still lost we will either resend or provide you with a credit note. Unfortunately as we have proof of delivery a full refund will not be given.

3rd Party Location Issues

All issues relating to orders being delivered to a 3rd party must be reported to us within two working days of the requested arrival date for us to take any action.

If your order was not made available to the intended recipient after being delivered to a 3rd party location we are unable to offer you a refund, credit note or resend.

Ingredient Availability Issues

If due to availability of certain ingredients on the day we are unable to fulfil your order exactly we will always send out alternative ingredients of at least the same value. No refunds, credit notes or resends will be given under these circumstances.

Complaints

If you have a complaint about our service please contact us as soon as possible so we can put into action a fair, confidential and effective complaint procedure. If your query concerns damage or non delivery of your order we will give the matter particular urgency and investigate the given circumstances fully.

We endeavour to respond to all complaints within two working days and resolve complaints within five working days.

Damaged, Lost or Missing Items

All claims for damage or loss caused in transit will be met in full provided that goods are signed for upon receipt as either "damaged" or "unexamined" and we have been informed immediately and confirmed in writing within 3 days of delivery.

Unsatisfactory items will always be replaced or payment refunded and any damaged items must be retained for inspection and returned to us at our expense before any replacement or refund is due. If this is requested we ask that all returned goods must clearly show the full name and address of the sender. Our liability on all claims is limited only to the selling price of the items concerned.

If you believe there is a shortfall in the contents of your hamper we must be advised within 3 days of receipt your concerns will be addressed. Under these circumstances, refunds and replacements are given at the discretion of the Company Director.

Complaints

If you have a complaint about our service please contact us as soon as possible so we can put into action a fair, confidential and effective complaint procedure. If your query concerns damage or non delivery of your order we will give the matter particular urgency and investigate the given circumstances fully.

We endeavour to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.