Terms & Conditions

• Important Points
• Order Amendments
• Order Cancellations
• Order Payment
• Our Delivery Methods
• Your Delivery Address
• Delivery Problems
• 3rd Party Locations
• Leave Safe / Neighbour
• Alcohol
• Substitutions
• Non-Delivery Areas
• Scottish Delivery
• Northern Ireland Delivery
• Satisfaction Guaranteed
• General Terms

Important Points

The term Hamper is used in the general sense and refers to any container used in which we pack our items in. Where baskets or special containers are used, it is clearly stated.

If you order after 12noon on a Saturday the earliest your order can be delivered is on Tuesday.

We highly recommend —especially for large orders— that you give us as much notice as possible to ensure we have the stock available.

It is vital that you supply as much information with your order as possible, including an active email address and a daytime telephone number, just in case there are any problems.

Once you have submitted your order you should be taken to a "Thank You" screen giving you the main details for your order. You will also receive an auto-generated email response confirming your order and providing you with a direct link to our Tracking Facility.

IF YOU DO NOT RECEIVE THIS NOTIFICATION PLEASE CHECK YOUR SPAM FILTER. IF YOU STILL CAN'T FIND YOUR CONFIRMATION EMAIL YOU MUST CONTACT US IMMEDIATELY AS WE MAY NOT HAVE RECEIVED YOUR ORDER.

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Order Amendments

If you need to advise us of any changes to your order please get in touch at least two full working day before the day of despatch to allow us to respond in time.

During our peak periods around Valentines Day, Mothers Day and Christmas we require at least three full working days notice to fulfil your amendment request.

If an amendment request is received too late we will of course endeavour to still make the changes requested but we cannot guarantee it.

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Order Cancellations

If you need to cancel your order please in touch at least one full working day before the day of despatch to allow us to respond in time.

During our peak periods around Valentines Day, Mothers Day and Christmas we require at least three full working days notice to fulfil any cancellation requests.

If a cancellation request is received too late we may be able to prevent your order from being despatched. Similarly, if it's en route from being delivered we may be able to prevent it but we cannot guarantee it.

All orders cancelled with sufficient notice will incur a 2.5% cancellation fee to cover the card processing fees and the additional administration involved.

All refunds for cancelled orders will made within three working days of the cancellation request being received.

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Order Payment

All prices stated include service and one of our delivery options as standard. There are no hidden charges.

interHAMPER accepts all major credit and debit cards including Visa, MasterCard, American Express, Delta, Maestro, Solo, Electron & JCB.

Please note that interHAMPER.co.uk is a service operated by www.TRRS.org Ltd (Registered in England, Company Number 5359299).

All prices are quoted in UK Sterling and this is how we will charge your card. For customers placing orders from outside the UK your card company will take care of any exchange facilities through your statement.

We reserve the right to refuse any orders which remain unpaid, appear fraudulent or for which we are not completely satisfied with.

Payment will be taken at the time of your order, irrespective of the delivery date.

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Delivery Methods

We offer a comprehensive array of delivery methods all at different costs and levels of guarantee and refunds. It is important to the smooth running of our service that you understand the differences and chooses the most appropriate service for your needs. Find out more here.

To achieve all our various delivery options we use a combination Royal Mail and DPD Local services.

Please note if the delivery method selected on your order doesn't match the delivery address we reserve the right to either contact you for additional payment, cancel the order or send your order using the most appropriate delivery method available to us at the time.

We also reserve the right to use different methods of delivery if due to operational requirements it becomes necessary.

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Delivery Address

To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE.

Provided full address details are supplied, as requested, all deliveries should be made very precisely.

We cannot be responsible for any problems which occur as a result of incorrect information. If a totally incorrect address is supplied, an old address for the recipient or the wrong number in the road for example, the delivery will be made to that address. We will not be responsible for leaving at the address as given.

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Delivery Problems

From time to time situations may occur which will influence our ability to provide the same high level of service. You as the customer would be kept informed, at the earliest opportunity and alternative action may need to be agreed. Examples of this type of problem are 1) Delays or suspension of the chosen delivery company's service 2) Adverse weather 3) Civil unrest 4) Strikes 5) Fuel shortages 6) Communications failures 7) Acute material shortages. Placing an order with us means the acceptance of reasonable alterations and delays to our service under these conditions.

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3rd Party Locations

These premises would include hotels, hospitals, businesses, factories / office blocks, golf clubs, function rooms, wedding receptions and many other non-domestic situations.

The main problem is that people move around. We can only deliver to a person if they are in the location we are told they should be in. If an order is sent to someone at a hotel and they have left early, we cannot be responsible. The gift will be left at that location and it becomes the responsibility of the recipient to collect it.

We must emphasize that your delivery will be made to the nearest point in the location that is allowed. We cannot be responsible should your order then not be made available to the intended recipient.

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Leave safe or with a Neighbour

Due to the perishable nature of our goods all our deliveries are sent with instructions to leave safe or with a neighbour if no-one is in. If this is not acceptable and you either prefer a signed for delivery or have additional instructions, you will need to inform us via the “Additional Comments” text box provided when you place your order.

We must emphasize if no additional instructions are received then you are giving us permission to leave your order safe or with a neighbour if deemed appropriate by the individual delivery driver concerned at the point of delivery.

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Alcohol

It is illegal in the UK to sell alcohol to persons under the age of 18. It is also an offense for persons under the age of 18 to buy or attempt to buy alcohol. Therefore no persons under the age of 18 years may place an order with interHAMPER if the goods contain alcohol.

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Substitutions

Whilst every effort has been made to ensure the availability of all the products listed, it's not always possible due to the hampers seasonal contents or stock levels held by our suppliers, etc. Therefore, we reserve the right to substitute any item of any hamper with one of equal or greater value than the original. For example, in cases where goods such as cheeses are sent on a two day delivery schedule we would replace the cheese for something more suitable, like a cheese dip to ensure freshness. Another example is when a hamper contains seasonal products, such as a Christmas pudding. This will of course be substituted for a cake or something similar at other times of the year.

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Non Delivery Areas

Due to the time constraints involved with the delivery of hampers, we are unable to deliver to the following postcodes:

• GY 1-9 (Guernsey)
• HS1 - HS9
• JE 1-4 (Jersey)
• IV40, IV51, IV55-56
• KA27 - KA28
• KW15 - KW17
• PA20, PA41-49, PA60-78
• PH42 - PH44
• ZE1 - ZE3
• IM1 - IM9 (Isle of Mann)
• TR21 - TR25

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Scottish Deliveries

Due to the time constraints involved with the delivery of hampers, there are some limitations on our scheduled service throughout the following Scottish postcodes:

Scottish Highlands - 2 Day
(The following postcodes can only be delivered on a 2 day service)
AB31–AB38, AB41–AB56, FK17–19, IV1–IV28, IV30–IV39, IV52–IV54, IV60, KW1–KW14, PA21–PA40, PH15–PH50

Mainland UK - All Day
(The following postcodes can only be delivered on an all day service)
AB10–AB30, AB39, DD7–DD11, FK16, G63, G83–G84, PH3–PH12

Mainland UK - Before 12 noon
(The following postcodes can be delivered on an all day service or a pre 12 noon service)
DD1–DD6, DG1–DG16, EH1–EH55, FK1–FK15, G1–G62, G64–G82, KA1–KA26, KA29–KA30, KY1–KY16, ML1–ML12, PA1–PA19, PH1–PH2, PH13–PH14, TD1–TD15

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Northern Ireland Deliveries

We operate a 2 day delivery service to Northern Ireland and therefore are unable to guarantee an exact delivery date, we will however if able always try to despatch your order so it arrives one day early rather than one day late.

We do not offer a Saturday or Sunday Delivery Service to Northern Ireland.

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Satisfaction Guaranteed

The goal we have set ourselves at interHAMPER is to make every customer a satisfied customer.

To ensure that your Hamper arrives in a timely fashion, please check that all information entered on the order form is complete and accurate.

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General

All copyrights, trademarks and other intellectual property rights in the design and content of this web site are reserved to us and our licensor's. Any copying of the design or contents or other unauthorized use will infringe our rights.

This website may from time to time contain links to other web sites on the internet. We are not responsible for the availability or content of those web sites.

Nothing in these conditions affect your statutory rights.

These terms and conditions shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts.

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